rws77 Privacy Policy

1. Introduction

rws77 ("we", "us", "our", or "the Company") operates the online casino and sportsbook platform accessible at rws77.asia. We are committed to protecting and respecting the privacy of all individuals who interact with the rws77 Platform, whether as registered Players, prospective Players, or visitors.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by rws77. Please read the following carefully to understand our practices regarding your personal data.

By accessing the rws77 Platform, registering an Account, or submitting any personal information to rws77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein.

2. Categories of Personal Data We Collect

rws77 may collect and process the following categories of personal data:

• Identity Data: full legal name, date of birth, nationality, and government-issued identification number (including Malaysian MyKad number where provided for KYC verification);
• Contact Data: email address, mobile telephone number, and residential address;
• Account Data: username, encrypted password, account preferences, and communication history with rws77 support;
• Financial Data: payment method details (e-wallet identifiers, bank account details), deposit and withdrawal history, and transaction records — all processed in compliance with applicable payment security standards;
• Technical Data: IP address, browser type and version, device type, operating system, login timestamps, and session duration;
• Usage Data: gameplay history, bet amounts, game preferences, pages visited on the Platform, and feature interactions;
• Marketing Data: preferences regarding promotional communications and marketing consent status;
• Responsible Gaming Data: self-imposed limits, self-exclusion status, and any information provided in the context of responsible gaming tools.

3. How We Collect Your Personal Data

3.1 Directly from you — when you register an Account on rws77, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or update your Account profile.

3.2 Automatically — when you access and navigate the rws77 Platform, we collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 10 for further details on cookies.

3.3 From third parties — rws77 may receive personal data from identity verification service providers (used for KYC compliance), payment processors facilitating your transactions, fraud detection service providers, and game providers where applicable to gameplay dispute resolution.

4. Purposes for Which We Process Your Data

rws77 processes your personal data for the following purposes:

• To create, manage, and maintain your rws77 Account;
• To verify your identity and age (21+) in compliance with our international gaming licence obligations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to Account enquiries;
• To detect and prevent fraud, money laundering, and other financial crimes;
• To administer bonuses and promotions to which you have subscribed;
• To send you service-related communications, including security alerts and Account notifications;
• To send you marketing communications where you have provided valid consent — you may opt out at any time;
• To comply with our legal and regulatory obligations, including reporting to licensing authorities;
• To improve the rws77 Platform through aggregate analysis of usage patterns;
• To administer responsible gaming tools requested or applicable to your Account.

5. Legal Basis for Processing

5.1 Contractual necessity: Processing required to perform the contract between you and rws77, including providing Platform access, processing bets, and facilitating payments.

5.2 Legal obligation: Processing required to comply with rws77's obligations under its international gaming licence, anti-money laundering regulations, and applicable data protection law.

5.3 Legitimate interests: Processing for fraud prevention, Platform security, and improving rws77's services, where such interests are not overridden by your data protection rights.

5.4 Consent: Where you have given explicit consent — primarily in the context of optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Disclosure of Your Personal Data

rws77 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and e-wallet providers (including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank) to facilitate financial transactions;
• Identity verification and KYC service providers to fulfil our age and identity verification obligations;
• Fraud prevention and anti-money laundering service providers;
• Game content providers to the extent necessary for the delivery of games and resolution of disputes;
• Regulatory authorities and licensing bodies where required by our licensing obligations or by law;
• Law enforcement agencies where rws77 is legally compelled to disclose information.

All third parties with whom rws77 shares personal data are required to process such data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond that which rws77 has authorised.

7. International Data Transfers

7.1 The operation of the rws77 Platform may involve the transfer of personal data to jurisdictions outside Malaysia. Where such transfers occur, rws77 ensures that appropriate safeguards are in place to protect the transferred data, including contractual data protection clauses with receiving parties.

7.2 By using the rws77 Platform, you consent to the transfer of your personal data as described in this section.

8. Data Retention

8.1 rws77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying our legal, regulatory, accounting, and reporting requirements.

8.2 Account data and transaction records are retained for a minimum period as required by our licensing authority following Account closure. Financial records relating to deposits, withdrawals, and bets may be retained for a longer period where required by anti-money laundering regulations.

8.3 Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of prior consent.

8.4 Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9. Security Measures

rws77 implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your browser and the rws77 server, encrypted password storage, access controls restricting data access to authorised personnel only, and regular security assessments.

You are responsible for maintaining the confidentiality of your own Account login credentials. rws77 will never request your password through any communication channel.

10. Cookies and Tracking Technologies

10.1 The rws77 Platform uses cookies and similar technologies to distinguish you from other users, remember your preferences, maintain your login session, and collect Technical Data and Usage Data as described in this Policy.

10.2 rws77 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without affecting Platform operation.
• Functional cookies: Remember your preferences and settings to improve your experience across sessions.
• Analytical cookies: Collect aggregate data about how Players use the Platform to allow rws77 to improve its services.

10.3 You may configure your browser to refuse all or some cookies, or to alert you when cookies are being set. Disabling strictly necessary cookies may prevent certain areas of the Platform from functioning correctly.

11. Your Data Protection Rights

Subject to applicable data protection law, you may have the following rights in respect of your personal data held by rws77:

• Right of access: to request a copy of the personal data rws77 holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data in certain circumstances, subject to our legal retention obligations;
• Right to restriction: to request that rws77 restrict processing of your personal data in certain circumstances;
• Right to data portability: to receive your personal data in a structured, machine-readable format in certain circumstances;
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact rws77 at [email protected]. We will respond within thirty (30) days of receipt of a verifiable request.

12. Children's Privacy

The rws77 Platform is strictly intended for individuals aged 21 and above. rws77 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that information and close the associated Account. Parents and guardians are encouraged to use parental control tools to restrict access to gambling platforms.

13. Third-Party Links

The rws77 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the rws77 Platform. rws77 accepts no responsibility for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party site you visit.

14. Amendments to This Policy

14.1 rws77 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via their registered email address or through a prominent notice on the Platform. The "Last updated" date at the top of this page will be revised accordingly.

14.2 Your continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or rws77's handling of your personal data, please contact us at [email protected]. Our support team is available 24/7 via live chat on the Platform and responds to email enquiries within twenty-four (24) hours.